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FAQ's
How often am I billed?
Coaching plans are billed monthly, based on how many sessions per week you choose. Your child’s first session is complimentary when you begin a weekly plan.
How do I change or discontinue my plan?
You can email us anytime at info@pianopracticecoach.ca or use the form on your dashboard. Changes take effect at the start of the next billing period.
What if we need to miss a session?
We understand that families get busy. If you need to miss a session or even a few sessions during the month, your monthly rate remains the same. Your coach will continue supporting your child’s progress through weekly planning and guidance.
What if we need to miss an entire week?
Your monthly subscription still stays active. Most families occasionally miss a week due to travel or school events, and this does not disrupt coaching support or your child’s long-term progress.
What happens if my coach is unavailable?
If your regular coach is unavailable, we will arrange a substitute coach so your child stays on track. If no substitute is available, you will not be charged for those sessions, and a credit or prorated refund will be issued automatically.